We want you to know what to expect before placing an order. Because Vale & Lume offers products of different sizes from multiple fulfillment partners, delivery timing varies by item category.
Processing time
Orders normally require 1–3 business days for processing before shipment. Business days exclude weekends and U.S. holidays. You will receive an email confirmation after placing your order and tracking information when it becomes available.
Estimated delivery after dispatch
- Décor, lighting, bedding, and textiles: 7–20 business days
- Standard furniture: 10–30 business days
- Oversized or freight furniture: 20–45 business days
Processing time should be added to the applicable transit estimate above. Delivery dates are estimates and cannot be guaranteed. Destination, carrier capacity, weather, holidays, peak seasons, customs or logistics disruptions may extend delivery time.
Furniture and oversized deliveries
Large furniture may require specialized or freight delivery. The carrier may contact you to coordinate delivery when an appointment is required. Please ensure that your email address and telephone number are accurate at checkout so the carrier can reach you.
Orders with multiple items
Products may ship from different fulfillment locations. If your order contains multiple items, they may arrive in separate packages and on different dates. You will not be charged additional shipping because an order is divided into multiple shipments.
Tracking
Tracking details are emailed when available. Tracking may take several business days to begin showing movement after a label is created, particularly for oversized shipments or shipments transferring between carriers.
Shipping area and cost
We currently ship within the United States. Standard United States shipping is a $9.95 flat rate, displayed before payment at checkout.
Address accuracy
Please review your delivery address carefully before submitting your order. Contact us immediately if you notice an error. We will try to help, but address changes cannot be guaranteed after processing begins.
Questions about delivery
Email hello@valeandlume.com or use our Contact page. Customer inquiries are typically answered within 1–2 business days. For an existing order, include your order number so we can assist you faster.