Shipping Policy

At Vale & Lume, we’re committed to delivering thoughtfully curated pieces for your home with care and transparency.

Where We Ship

We currently ship exclusively within the United States. International shipping is not available at this time.

Shipping Rates

We offer flat-rate shipping of $9.95 per order within the United States. Shipping charges are displayed at checkout before payment.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on the items ordered and product availability.

If an order contains multiple items, they may ship separately and arrive at different times.

Delivery Times

Delivery estimates vary by product, destination, and shipping carrier. All delivery dates are estimates and cannot be guaranteed.

Delays may occasionally occur due to weather, carrier disruptions, high order volumes, or other circumstances beyond our control.

Order Tracking

Tracking information will be provided when available after your order ships. If your order ships in multiple packages, you may receive separate tracking details for each shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

Damaged, Incorrect, or Missing Items

If your order arrives damaged or incorrect, please contact us promptly with your order number and photographs of the item and packaging.

If your shipment appears lost or tracking information shows an unexpected delivery issue, please contact us so we can investigate and assist.

Contact Us

For questions about shipping or an existing order, please reach out through the Contact page at valeandlume.com.