Terms of Service

Welcome to Vale & Lume. By accessing valeandlume.com or purchasing from our store, you agree to the following Terms of Service.

Products and Availability

We make every effort to present product descriptions, photographs, colors, dimensions, and prices accurately. However, variations in screen settings, materials, and manufacturing may result in minor differences in appearance.

Product availability and pricing may change without notice.

Orders and Payment

By placing an order, you confirm that your contact, billing, and shipping information is accurate and that you are authorized to use your selected payment method.

Vale & Lume reserves the right to decline or cancel orders involving suspected fraud, pricing errors, product unavailability, or other reasonable circumstances. If we cancel an order after payment has been received, the applicable amount will be refunded.

Shipping and Delivery

Vale & Lume currently ships exclusively within the United States. International shipping is not available.

Shipping costs are displayed at checkout. Our standard shipping rate is $9.95 per order.

Delivery dates are estimates and may vary due to order processing, product availability, carrier delays, weather, or other circumstances beyond our reasonable control.

Orders containing multiple items may ship separately.

Customers are responsible for providing complete and accurate shipping information. We cannot guarantee address changes after an order has been processed or shipped.

Returns and Refunds

Eligible items may be returned within 14 days of delivery in accordance with our Return and Refund Policy.

Returned items must be unused, in their original condition, and include their original packaging.

Customers are responsible for return shipping costs when returning an item due to a change of mind. If an item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and assist.

Refund eligibility and processing are governed by our Return and Refund Policy.

Product Use and Installation

Customers are responsible for using products safely and following applicable product instructions.

For hardwired lighting and other products requiring professional installation, we recommend consulting a qualified professional and following local safety requirements.

Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

Website Use

You agree not to use this website for unlawful purposes, interfere with its operation or security, submit fraudulent information, or misuse Vale & Lume’s content, branding, or product imagery.

Intellectual Property

Vale & Lume’s original website content, branding, written materials, graphics, and other original creative assets may not be copied, reproduced, distributed, or used commercially without permission, except as permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Vale & Lume is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms limits consumer rights or remedies that cannot legally be excluded.

Changes to These Terms

We may update these Terms of Service periodically. Changes become effective when posted on our website.

Contact Us

For questions about these Terms of Service, please contact us through the Contact page at valeandlume.com.